1.866.665.0018

Frequently Asked Questions


General
Is IXACT Contact difficult to learn?
Are there any third party reviews on IXACT Contact?
Can I use IXACT Contact with my smartphone, tablet, or other mobile device?
Does IXACT Contact support Teams?
Can I import my contact database from another system?
Will your real estate CRM be around in five years?
What are the minimum computer requirements to use IXACT Contact?
Is there someone I can talk to about IXACT Contact’s real estate contact management system?

Pricing
How much does your real estate CRM cost?
What are my payment options?
How do I verify that I am a “Rookie REALTOR®” so that I can qualify for six free months?
Where can I find a promo code for IXACT Contact?

Data Security and Privacy
How is my data backed up?
Whose data is it? When I put my client information on the servers, who owns it and who can see it?
Do you share or sell my client or personal information to anyone?
What happens to my contact records if I cancel?


Is IXACT Contact difficult to learn?

No. Compared to the other real estate contact management systems IXACT Contact is remarkably easy to learn and use. In fact, we've designed it so that busy Realtors can be up and running quickly.

First of all, it's web-based. So there's no software to install or worry about. And secondly, all the features are intuitive and easy to follow.

Most software is over-developed and includes more features than you could possibly learn and use. IXACT Contact, by contrast, has only those features you need in order to build loyal relationships with hot prospects, past clients and business-to-business referral sources. You'll use them all… because they're important and easy to use.



Are there any third party reviews on IXACT Contact?

Yes, please click here to be directed to our Product Reviews page.



Can I use IXACT Contact with my smartphone, tablet, or other mobile device?

Yes. You can set up most mobile computing devices to synchronize wirelessly with IXACT Contact. That way you can access your contact database, calendar and task list anytime, anywhere — knowing that it's always up-to-date.

Our real estate CRM synchronizes with:

  • iPhone
  • Android
  • Blackberry
  • Windows Phone

If you’ve got an iPad or other tablet, you can either sync with IXACT Contact and/or run the full IXACT Contact mobile real estate CRM application on your iPad/tablet in a browser window – the choice is yours! Either way, IXACT Contact is 100% compatible.



Does IXACT Contact support Teams?

For smaller teams of two or three people, IXACT Contact is a simple cost-effective solution. By sharing a single account at just $34.95 per month, multiple team members can access the system simultaneously on different computers, and even sync everyone’s smartphone to the database.

Larger teams of four or more people have an entirely different set of requirements. The Teams version of IXACT Contact gives your team the flexibility and control to manage all aspects of your business and marketing, while still being easy enough for everyone to learn and use. The monthly fee for Team Leaders is $34.95, while Team Members are $24.95 per month, and both include 1,000 free mass emails every month.

Learn more about our shared real estate crm teams.


Can I import my contact database from another system?

Yes. You can import your contacts into our real estate CRM from a wide variety of popular contact management systems including:

Learn more about how easy it is to transform your current contact database into lifelong relationships with clients and prospects.



Will your real estate CRM be around in five years?

We're not a new company. In fact, we've been in business since 1929 and have been working exclusively with Realtors for more than 20 years. That's a key advantage of choosing IXACT Contact. Stability. You can be confident that, throughout your career, IXACT Contact (and your contact database) will be there when you need it.



What are the minimum computer requirements to use IXACT Contact?

Internet Browser:

  • Microsoft Internet Explorer 7 or later
  • Mozilla Firefox 3.0 or later
  • Safari 3.0 or later

Display Settings:

  • 1024 x 768 or higher screen resolution

Internet Connection:

  • Broadband (i.e. cable or DSL)

Browser Settings:

  • Javascript enabled
  • Cookies enabled

Additional Software:

  • Adobe Reader


Is there someone I can talk to about IXACT Contact’s real estate contact management system?

Yes. We're here to help. Click here to use the handy online form to send us an email. Or, call us toll free during our regular business hours of 9:00 a.m. to 8:00 p.m. Eastern Standard Time (EST) Monday to Friday at:

  • 1-866-665-0018 for sales related enquiries

  • 1-866-265-6990 for support related enquiries


How much does your real estate CRM cost?

No matter what, your first 5 weeks are always FREE. Once the trial period expires and your subscription automatically begins, you’ll get all the business-building benefits of IXACT Contact for just $34.95 per month, or $377.46 per annum if you selected the annual payment plan with 10% discount.

Smartphone Wireless Synchronization is also FREE. There’s no setup or license fee and no monthly fee.*

There's no contract required with our real estate CRM and you can cancel at any time without penalty. See the Pricing page for more details.

For those using the Teams version of IXACT Contact, the monthly fee for Team Leaders is $34.95, while Team Members are $24.95 per month.

* For BlackBerries only, there is an $85 one-time licensing fee that’s only charged after your Free trial period has ended. There is no charge for the
BlackBerry 10.



What are my payment options?

We accept Visa and MasterCard.



How do I verify that I am a “Rookie REALTOR®” so that I can qualify for six free months?

You can verify your first year status by sending us a copy of your real estate license, certificate or diploma, or a signed letter from your Broker. Your document can be sent by:

  • Email to info@ixactcontact.com
  • Fax to 416-252-4328
  • Mail to IXACT Contact Solutions Inc., 137 Bentworth Avenue, Toronto, ON  M6A 1P6

NOTE: If verification document is not received, monthly billing of $34.95 will begin after normal 5 week Free Trial.



Where can I find a promo code for IXACT Contact?

We are proud that IXACT Contact is an affordable solution that provides tremendous value for real estate contact management, so we don’t offer any promo codes directly. However, if you are coming to us through one of our corporate partners or one of our real estate marketing affiliates, please contact them directly for their partner code.



How is my data backed up?

Since all of your information is stored on our safe, secure servers, you never need to worry about backing up your data yourself. Of course, we perform our own daily backups to protect against unlikely catastrophic events.



Whose data is it? When I put my client information on the servers, who owns it and who can see it?

Your client information is 100% yours. No one else can see it or use it.



Do you share or sell my client or personal information to anyone?

Absolutely not! As a customer of IXACT Contact, all of your client data and your personal information (including your email address) is private and will never be sold, rented, shared, reviewed, loaned, or in any way used by anyone but you. For additional security, please do not share your login information with anyone.



What happens to my contact records if I cancel?

Your contact database belongs to you, not us. If you cancel your real estate contact management account you can easily download your contact records into a convenient EXCEL spreadsheet format.





Only $34.95 per month after Free Trial ends. No contract required.

Rookie REALTORS® click here to get IXACT Contact FREE for SIX MONTHS!

Questions? Call 1.866.665.0018 or email info@ixactcontact.com.



I love this service. It's really helping me keep in touch with my clients.

Mohini Persaud
Right At Home Realty

I love IXACT Contact! It's like having a very expensive admin help me. Emails go out on schedule and buyers love the reminders. The best part is the system's ability to drive off of the contract and closing dates, which not all will do. And it's easy to set up.

Josette Skilling
Keller Williams Capital Properties

The technical support and attention that I have received thus far has been priceless! You have a great group of guys there!!!

Amy Thompson
Windermere Real Estate

I love IXACT Contact's real estate CRM. IXACT makes it truly easy for me to stay in touch with my clients, and the Mass Email feature lets me send personalized emails to all my clients with the click of a button.

Judy Wilson
Sutton Group West Coast Realty

Thank you - your customer service has been exemplary! When I meet others needing a good real estate CRM I refer IXACT Contact.

Morgan Larson
Keller Williams

I have never before experienced the level of support and commit-ment to the customer that I have received from IXACT Contact. What an amazing team.

Jorge Branca
Century 21 Leading Edge Realty Inc.

IXACT Contact will help you
build lasting relationships with
your past clients, hot prospects and all of your referral sources, almost effortlessly.

Richard Robbins
Masters Edge Real Estate
Training Program

Another thing I really like about IXACT Contact is the way the system tracks contact history. It’s easy to enter, easy to refer back to and really suits the way I build relationships with my clients.

Elana Campbell
Royal LePage ProAlliance Realty

Not ready to try out IXACT Contact? Let's talk about it!

* All fields are required.

Name: *
Email Address: *
Phone: *
Comments:

Close