Why Keeping in Touch Matters

According to a study by National Association of REALTORS©, the average home buyer plans to stay in their home for at least 15 years – a fact most real estate agents are painfully aware of. This fact may cause you to wonder, what is the point of keeping in touch with past clients if they don’t intend to move for over a decade? Isn’t this a lot of work for little to no return? Fair questions, but actually quite incorrect.

In the same study, it was found that 64% of sellers found their agent through a referral or used an agent they had worked with before. You want to be part of that market. But, the only way to do that is to make sure people remember you! A client can’t refer you if they have forgotten your name, and they won’t work with you again if they have lost your contact information. Buying or selling a home is stressful enough. Most people would rather work with the same agent again and save one hassle in the process. So how do you keep in touch without adding a lot of work to your already busy schedule?

How to Keep in Touch

There are lots of simple ways to keep in touch with your past clients (and prospects!). One great way is to remember birthdays and move-in anniversaries. As soon as you have this information, add it into your CRM database and set a reminder. With IXACT Contact, you can even set it up so as soon as you enter these dates a reminder is automatically generated in your calendar. Right away, you have two opportunities to reach out and remind clients and prospects you are there and you care.

Another simple way to stay top of mind with your contacts is through a monthly newsletter. This doesn’t just remind people of who you are. It also positions you as an expert in all things home- and real estate-related. You can build this yourself, or use IXACT Contact’s pre-written monthly eNewsletter to save you time. Each month, we have real estate experts write three new articles, and we format them into a beautiful (and mobile-friendly!) eNewsletter format. You can customize as much or as little as you want, and then just send to your database! This provides your contacts value, while also keeping yourself in their minds.

You can also keep in touch in more direct ways if you know a past client or prospect has the intention of buying or selling within a certain timeframe. Met a young couple who are currently renting, but hoping to buy a home in the next 6 months? Set them up on an activity plan! IXACT Contact has several of these pre-written within the database. All you have to do is assign them to the contact, the rest is pretty much done for you. At certain time intervals, an appropriate email will be sent to the contact, once again positioning you as the caring, knowledgeable professional you are. These activity plans even include reminders to phone your contact at specific points in time with a suggested topic for discussion. Could it get any more straightforward?


Now you know why keeping in touch with past clients and prospects is so important. You also have three easy and effective ways to get it done without getting overwhelmed. Using a CRM like IXACT Contact makes it even easier. Get ready for the referrals and repeat business to start coming in, and for you to be more successful than ever before.

Start your FREE 5 week trial of IXACT Contact now.