The Roadmap to Unparalleled Customer Service


customer service

When it comes to customer service, companies have an entire department dedicated to ensuring the success of their clients’ experience. The wise ones understand that it should never be limited to a single department, but it should permeate throughout your entire company with every single interaction you have with your clients, prospects and anything on […]

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5 Ways to Improve the Customer Experience


The life of a real estate agent doesn’t fit the traditional 9-5 workspace most people are accustomed to – this is an environment that never sleeps. It’s the New York City of work. And with research continuing to reveal that it’s better to retain a customer rather than acquire a new one, the onus is placed squarely […]

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9 Do’s and Don’ts of Excellent Customer Service as an Agent


On any given day, a real estate agent has a thousand tasks on the go.  Between your listing presentations, open houses, contract drafts and phone calls, it can be easy to lose focus on the kind of service you’re offering your clients. Are you providing the best possible service to your real estate clients? Follow […]

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Your Wicked-Awesome Client Bank


Below is a great article by Amanda Ross, owner of RealtyBoost. It was originally featured in REM Magazine. Amanda is so right when she says failing to do what you say you’re going to do, such as return a phone call, follow-up at a specific time, or attend an event, will have negative impacts on […]

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