Being a real estate agent basically means you are an expert in both the real estate industry and customer service. If you want to take your customer service from good to outstanding though, focus on doing these 5 things. DO Be Prompt No one likes to be kept waiting, but when it comes to one […]
When it comes to customer service, companies have an entire department dedicated to ensuring the success of their clients’ experience. The wise ones understand that it should never be limited to a single department, but it should permeate throughout your entire company with every single interaction you have with your clients, prospects and anything on […]
The life of a real estate agent doesn’t fit the traditional 9-5 workspace most people are accustomed to – this is an environment that never sleeps. It’s the New York City of work. And with research continuing to reveal that it’s better to retain a customer rather than acquire a new one, the onus is placed squarely […]
Below is a great article by Amanda Ross, owner of RealtyBoost. It was originally featured in REM Magazine. Amanda is so right when she says failing to do what you say you’re going to do, such as return a phone call, follow-up at a specific time, or attend an event, will have negative impacts on […]