The Roadmap to Unparalleled Customer Service


customer service

When it comes to customer service, companies have an entire department dedicated to ensuring the success of their clients’ experience. The wise ones understand that it should never be limited to a single department, but it should permeate throughout your entire company with every single interaction you have with your clients, prospects and anything on […]

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9 Do’s and Don’ts of Excellent Customer Service as an Agent


On any given day, a real estate agent has a thousand tasks on the go.  Between your listing presentations, open houses, contract drafts and phone calls, it can be easy to lose focus on the kind of service you’re offering your clients. Are you providing the best possible service to your real estate clients? Follow […]

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3 Amazing Customer Service Tips for Real Estate Agents


real estate leads

Excellent customer service is a foundation for referrals, repeat business, trust, and loyalty in your real estate sales career. Here are the three amazing customer service tips for real estate agents: 1. Be a helpful resource Are you providing value over time to your database in the form of helpful and interesting information on homeownership […]

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The Secret to Serving Your Customers Better


Today we’re sharing an article that was written by IXACT Contact partner and real estate trainer Richard Robbins of Richard Robbins International, which recently appeared in REM Magazine. It’s an important piece because a real estate contact management system is essential to much of what he discusses. We’ll post a snippet of the article and a […]

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10 Tips for Great Customer Service


real estate leads

Today’s post is written by Carrie Gable, President and CEO of RealSupport Inc., a leading real estate virtual assistance company. As Carrie and her team will tell you, responding to real estate leads fast and keeping clients in the know is a whole lot easier with a good real estate contact management system, like IXACT […]

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May I have Lousy Service, Please?


Here’s a great article by vice president of marketing for NewPoint Media Group, Rebecca Chandler, on ways you, as a real estate sales professional, can provide amazing customer service. As you’ll read, Rebecca discusses the importance of following up with every lead and proactively calling your real estate leads and clients versus hoping they’ll call […]

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